Refund and Returns Policy

At SYORA, we pour our heart into creating premium perfumes that bring you joy, confidence, and unforgettable memories. But we also understand that sometimes, things may not go as planned. This Return & Refund Policy is here to ensure you feel secure, supported, and informed throughout your experience with us.

This policy covers:

(a) When and how you can return products purchased from SYORA
(b) The conditions under which refunds may be issued
(c) The steps to cancel an order and associated timelines

Please note that while we strive to offer a seamless return and refund process, certain conditions and guidelines must be followed to maintain product integrity and fairness for all.

What You Can Return — And When?

You are eligible to return a product or request a refund in the following situations:

  • (a) You received a damaged, broken, or leaking perfume bottle

  • (b) The product you received is completely different from what you ordered

  • (c) The product received is visibly different from how it appeared online

  • (d) The wrong size, variant, or quantity was delivered

  • (e) You received a tampered or empty package

IMPORTANT: For any such issues, you must provide an unboxing video that clearly shows the package being opened from the start. This is a mandatory requirement. Without this video proof, your claim will not be processed.

What Products Cannot Be Returned?

Returns and refunds will NOT be accepted for the following:

  • (a) Products that have been used, unsealed, or sprayed

  • (b) Perfume bottles with broken safety seals

  • (c) Items purchased during sales or promotional offers (unless defective)

  • (d) Customized gift boxes or limited-edition sets

  • (e) Any item returned without original packaging, invoice, or tags

Conditions for Returning Products

If your return is approved, please make sure:

  • (a) The product is returned in original, unused condition

  • (b) All packaging, branding, seals, and labels remain intact

  • (c) You include the original invoice or proof of purchase

  • (d) You return the product within 7 days of receiving it

If pickup is unavailable in your area, we may ask you to courier the product to our return address.

Refund Eligibility

To request a refund:

  1. Contact our support team within 3 days of receiving your order

  2. Email: contact@syorabd.com

  3. Your message must include:

    • Order ID

    • Photos of the received product

    • Description of the issue

    • Unboxing video (if applicable)

After review and approval, refunds will be processed within 7-10 business days. Refunds will be sent via the original payment method or bKash/store credit, depending on the case.

Please wait for confirmation from our team before sending back any product.

Order Cancellation Policy

  • (a) Orders cannot be canceled after 12 hours of placement

  • (b) If your order has already been shipped, cancellation is not possible

  • (c) Customized or limited edition products cannot be canceled

  • (d) If the product is not yet dispatched, you may request cancellation via email or WhatsApp

Note: SYORA reserves the right to cancel any order due to stock issues, pricing errors, or suspected fraud.

Need Help?

We’re here to help you with anything you need. For any issues, please contact:

📧 Email: contact@syorabd.com
📱 WhatsApp Support: ( Coming Soon )

Thank you for choosing SYORA — where every scent is a story, and every customer matters.

Scroll to Top